| SERVICE | TIME | RATE |
|---|---|---|
| SERBIA / STANDARD | 1 to 3 WORKING DAYS | RSD 390 |
| SERBIA / OVER RSD 20,000 | 1 to 3 WORKING DAYS | FREE |
| CLUBS & REGION | ON REQUEST | ON REQUEST |
Delivery is RSD 390 anywhere in Serbia and is part of the order total — you see it in the bag and at checkout as its own line, before you confirm. Over RSD 20,000 delivery is free. With cash on delivery you hand the courier the order total, delivery included, and nothing more.
CLUBS, SHOPS AND THE REGION: LARGER ORDERSOrders received by 14:00 on a working day enter processing the same day. Anything after that goes out the next working day.
Couriers don't operate on weekends or public holidays, so the window shifts by every non-working day that falls in between.
You get the tracking number and link on request — email us with your order number. We don't send automatic shipment notifications yet, so don't wait for one.
You can see the status of an order on the My Orders page when signed in. If you ordered without an account, create one with the same email and the order shows up there.
Inspect the parcel in front of the courier. If the box is visibly damaged, note it on the delivery slip before signing. Without that, the courier won't accept a transit damage claim.
If you only notice damage at home, photograph the packaging and contents and send it to us within 24 hours.
You have 30 days from delivery to return a product without giving a reason. The statutory minimum for distance contracts is 14 days, we extend it.
The product must be unused, with all tags, in its original packaging. Gloves that have been in a gym can't come back for hygiene reasons.
1. Email us the order number, the item and the reason.
2. You get a confirmation and the return address. We don't accept unannounced parcels; there is no way to match them to an order.
3. Pack the product and ship it. Keep the proof of postage until the return is closed.
4. On arrival we inspect the condition and refund within 14 days, via the same method you paid with. If you paid by card, we refund to the same card.
Withdrawal from the purchase: return postage is on the buyer.
If the fault is ours (wrong item, manufacturing defect or transit damage), postage is on us and we send a courier to your address.
An exchange runs as a return plus a new order. That way the new item isn't held in reserve while a parcel is in transit, and you get it as soon as it ships.
If the exchange is down to our error in describing the size, both postages are on us.
The statutory conformity period is 2 years from purchase. Claims are filed by email with a photograph of the defect and the order number.
You receive a written response within 8 days and a resolution within 15 days of the claim being received.
Write to us with the order number and we'll get back to you within the working day.
